Getting started

Which photos to upload

The quality of the photo you upload decides the result more than any setting on screen.

From Plien Roob — AI model photography for online stores

If you read only one page in this help centre, read this one. In testing with real photos of two Thai-print T-shirts, a large sharp source image produced a correct result 5 times out of 5. A 720-pixel photo with small, blurred lettering produced only 3 out of 5, and the Thai lettering on that shirt came out wrong every single time.

Garments with text printed on them are the riskiest case. When the image is small, the AI cannot read the lettering, so it guesses and writes new, correctly spelled words in its place. You get a good-looking photo whose printed text is not your product's.

A white T-shirt printed with a single English word in black, shot close enough to see the edge of every letter — Illustration: for a garment with lettering like this, the photo you upload should be large and sharp enough for every letter to be legible

Image size

The shorter side must be at least 480 pixels. Below that the upload is refused.
At least 1024 pixels is recommended. Below that it still uploads, but you get a visible warning.
Around 1280 pixels and up is what has been proven to work best.

The check looks at the shorter side, not the longer one, because a long thin image still carries too little product detail.

Sharpness and compression

The system measures how sharp the image is and how heavily the file was compressed, then refuses only images that are clearly blurred or compressed below the threshold. This gate is deliberately loose, because refusing a usable photo does more damage than accepting a marginal one.

Do not use photos forwarded through chat apps — they compress files on the way.

Do not use screenshots, which give you only screen resolution and are compressed a second time.

Use the original file from your camera or phone whenever you have the choice.

File types and size

JPEG, PNG and WebP are accepted.

Up to 15 MB per file.

Up to 20 files at a time, and up to 30 files per hour per shop.

File type is detected from the actual contents of the file, not the extension. Renaming a file to .jpg will not get another format through.

Shooting product photos that work

A white T-shirt on a wooden hanger against a plain wall, with the collar, both sleeves and the hem all in view — Illustration: the garment's real shape in full, collar, sleeves and hem, against a plain background under soft light with no hard shadow across it

Fill the frame with the product. Shooting from far away leaves the AI with proportionally less detail to work from.
Use even light. Avoid hard shadows across the product and direct flash.
Lay the item out so its real shape shows — collar, sleeves and hem should all be visible.
A plain background helps a lot, but is not required.

If you have to shoot in strong sun and get white hotspots on a bottle, a glossy bag or any other shiny surface, this page has six fixes and explains why a blown-out spot cannot be repaired afterwards.Shooting in hard sun: how to get rid of the glare spots

Hidden data inside every uploaded file, such as GPS location and camera model, is stripped automatically before the image is stored.