Problems and contact
Contact us
How to reach us, what to include, and which page to read first for the fastest answer.
From Plien Roob — AI model photography for online stores
LINE is the fastest channel; email suits anything that needs a file attached or is document-related. Both are linked at the bottom of the home page and every help page, including this one, and every message reaches us.
Include these three things and it will be much faster
The email address you signed up with, so we can find your shop.
Roughly when the problem happened.
A screenshot of what you saw. For error messages, capture the whole screen.
Questions that resolve faster if you read first
Results that are not what you expected — read the page on which photos to upload, because that is usually where the cause is.
Credits spent with no image — read the common problems page first; the system has usually returned them already.
Prices and what each plan includes — read the plans page.
Things you should always write to us about
Refund requests.
Requests to delete images or personal data.
Closing your account.
Any fault that cost you credits without producing an image.
For anything about personal data we reply within 30 days, as stated in the privacy policy. Ordinary usage questions are normally answered much faster than that.
Still stuck?
Message us, and include the email you signed up with so we can answer the right question straight away.